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Digital Senior Product Manager

Posted 8 months ago

Job Title: Digital Senior Product Manager


The Role: As the Senior Product Manager, Customer Experience, you will play a critical role in driving successful execution of product strategy, product roadmaps and development across our Transact domain. Areas to cover within Transact include but is not limited to mobilePOS, Flexible Fulfillment, Customer Support, Supply Chain/Inventory and related harmonizing efforts. Success in this role is about consistent Agile product delivery with an emphasis on demonstrating continuous value by improving CSAT, ESAT, UX and revenue. You will be responsible for establishing cross-functional partnerships and growing Product Analysts on the team. 


  • Maintain in-depth understanding of Jewelry Consultants, consumers, retailers and markets where we compete
  • Drive delivery backlog prioritization, business requirements and decision making for sprint and release work
  • Assess the relative value and impact of each potential feature, technical, experience and product debt, project and initiative
  • Define the V/JC (Virtual/Jewelry Consultant) experience and consistently communicate learnings to stakeholders
  • Adept at turning market and consumer insights into important product strategies in support of our overall business strategies 
  • Research user stories/enhancement requests to clearly understand the intent and associated benefits
  • Partner with design to conduct design reviews & with technology to conduct sprint demos
  • Run product governance meetings, actively following up on action items with cross-functional teams


  • Bachelor's degree
  • 6+ years of relevant industry experience leading Agile projects and digital product management
  • 8+ years of experience in product management
  • Solid understanding of go to market and product commercialization process 
  • Solid understanding of the retail industry and end consumer 
  • Experience in Agile delivery, design thinking practice and sprint planning
  • Experience in using industry standard Agile tools – InVision, Jira, Miro/Mural, Confluence, et al
  • Experience leading teams in Agile scrum environment


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.

For hourly W2 contract roles MATRIX offers a highly competitive benefit package including Medical, Dental, Vision, Life, Disability, HSA, and 401(k) with pre and post-tax options.  Please see for more information.

For direct hire placement with our clients, benefits would be offered in accordance with that particular client’s offerings. This may include PTO, Medical, Dental, Vision, 401K and other pre and post-tax options.