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Digital Operations Analyst

  • Location: Houston, 77002
  • Job Type:Contract

Posted about 1 month ago

Houston based energy client is seeking a Digital Operations Analyst to join their team for a contract opportunity. This is a 100% remote opportunity!

The analyst is responsible for maintaining content for products, price updates across on-line sales channels, supporting self-service digital journeys, and providing business support for defect troubleshooting and resolution. Demonstrates great care and attention to detail. Able to learn and understand systems functionality and interfaces at a very detailed level, which is invaluable in being able to identify defects and drive improvements

Essential Duties/Responsibilities:

  • Responsible for maintaining products and prices across brands and web sales channels, including organic, state sites, and partners. The activities include setting up new products and associated CMS content, updating prices, and performing validation to make sure that the updates are error free
  • Act as a business liaison to IT for systems and web assets troubleshooting and issue resolution. Be a champion of scalability, reliability, and security. This includes the following:
  • Run reports and utilize various available monitoring tools to ensure that the application performance and errors are within the baseline levels
  • For any identified or escalated issues, perform troubleshooting to determine whether there are data and/or code issues
  • Provide business process knowledge support to IT as they work to make code changes or data repairs to resolve issues
  • Provide application testing support, including unit testing and regression testing. This includes supporting monthly evening code releases
  • Utilize various automation tools to reduce manual tasks, improve quality and improve speed to market. The goal is continuous improvement
  • Maintain transparency and timely communication via project dashboards, status reports, metrics, schedule status, etc.

Minimum Requirements:

  • Bachelors degree in business, marketing, information systems, computer science, or engineering
  • 2+ years experience supporting digital, including offer management, journey improvements, front end development and troubleshooting, or CMS.

Preferred Qualifications:

  • Working knowledge of Tridion CMS
  • Experience with process automation, such as RPA
  • Knowledge of retail competition, customer protection rules, Competitive Retailers
  • Experience as a Business Systems Analyst (BSA). This includes creating process maps, user flows, and other artifacts to describe the intended fixes and improvements

Additional Knowledge, Skills and Abilities:

  • Exhibit technical and analytical aptitude
  • Working knowledge of relational database concepts, SQL querying, and HTML
  • Proficient in Microsoft Office products (Word, Visio, Power Point). Must have strong Excel skills
  • Works well in team environment, with sound negotiation and problem-solving skills
  • Self-motivated, with the ability to work on multiple projects in a fast-paced environment. High initiative / Self-starter -- takes steps to improve deliverables/results without having to be asked
  • Able to manage and deliver on multiple parallel requests and tasks with tight timelines and high-quality standards, while remaining detailed and organized
  • Identify & define key metrics to measure the health and effectiveness of processes
  • Excellent communication skills. Speaks and writes clearly and informatively; expresses ideas and facts in a clear and understandable manner. Experience with preparing business cases for improvements, including preparing presentations and presenting to leadership is a plus

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.