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Digital Consultant

  • Location: Irving, 75038
  • Salary: 56.47
  • Job Type:Contract

Posted 8 days ago

  • Function: Agile
  • Job Ref: 217573

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package!

Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Position: Digital Consultant
Location: Irving, TX; Des Moines, IA; Charlotte, NC
Term: 12 months

Day-to-Day Responsibilities:

  • Transforming a traditional Inbound/Outbound IVR collection model into a digital first, self-service oriented customer experience
  • Provides leadership and expertise for digital products, initiatives, or a functional area within the Digital environment.
  • Leads the development and execution of the most complex digital business plans, programs and initiatives which have significant, Enterprise-wide impact.
  • These initiatives may focus on: content strategy/creation, customer experience, analytics/research or product management.
  • Develops digital strategy for product/functionality/experience area, and influences digital strategy for the business line.
  • May coach a small team of more junior digital consultants or cross-functional teams in digital initiatives.
  • Recognized as an expert in the digital technology industry.

Is this a good fit? (Requirements):

  • Prior experience in writing copy for interactive web & mobile experiences. Comfortable tailoring communication for an omni-channel environment (5+ years)
  • Experience in Figma or other digital collaboration and design tools required
  • Experience managing complex copy decks with a focus on versioning/artifact management
  • Experience within a large matrixed organizations that require frequent compliance and legal reviews. The role will interface with Line of Business and Digital review and approval processes.
  • Comfortable soliciting and synthesizing feedback into work product. Adaptable to emerging design needs impacting the tone of previous copy.
  • Financial Services / Consumer Default or Collection experience a plus
  • 10+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.