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Product Manager

  • Location: San Francisco, CA, 94111
  • Job Type:Contract

Posted 28 days ago

  • Job Ref: 187937
Title: Channel Business Lead  
Location: San Francisco, CA or Charlotte, NC
Type: Contract


Job Description: 
We are seeking a Channel Business Lead to support the Standards and Self-Assurance team and the broader Wholesale Digital Solutions (WDS) risk management and digital strategy needs.   
The Wholesale Digital Solutions team is responsible for a number of key strategic initiatives for CEO Portal, CEO Mobile, and all other digital properties used by our commercial banking customers. As the standards bearer for how the bank interacts with all online customers, the group is responsible for several forward-thinking initiatives for multiple online products, both internal and externally-facing. 

Below are some current initiatives supported by the Standards and Self-Assurance team (key initiatives for this resource are highlighted):
  • Accessibility program to expand the usability of our services and ensure our external and internal online properties are compliant with ADA policy
  • Leading the efforts for our commercial portal applications to ensure a consistent user experience, look and feel, and scalability across browsers, operating systems, and devices 
  • New and existing application strategy and consulting with our LOB partners
  • Channel Experience support of CEO and WCA projects to ensure compliance with standards and customer needs
  • Development and Maintenance of Standards and guidelines for all internet channel interactions with our customers, including on-going curation of content within DS4B Central
  • Browser strategy including on-going testing and retirement planning for older browsers, operating system and device combinations
  • Special projects that span the channel and product online experience, such as involvement in Business Process Management, Enterprise Policy updates and Front-line Risk Management activities

Specific Job description/Required Skills:
  • The Channel Business Lead will be responsible for partnering with senior leaders across Commercial Banking to organize and lead various policy and risk related initiatives including Accessibility and Digital Properties compliance.
  • Successful candidate will be required to work with business and technical teams to understand the business drivers and customer experience and be able to bridge the two through excellent communication skills.  
  • Resource will be required to provide leadership reporting, issue analysis, maintenance and documentation of specific compliance issues across Treasury and Wholesale products.  
  • Resource will be accountable for identifying any trends or challenges and suggest ways to improve processes and increase compliance with our enterprise policies and channel standards. 
Required Skills and Experience:
  • Experience in product management/development, program management, strategy, marketing and/or related position in a consumer-oriented, technology-dependent environment in financial services or related industries
  • Experience leading standards development and compliance efforts as part of a decentralized organization
  • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals  
  • Proven success driving program strategies and risk priorities in a very fluid and dynamic fast paced environment
  • Meeting facilitation experience in leading discussions that result in consensus and commitment 
  • Knowledge and understanding of operational risk management in the financial services industry 
  • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
  • 6+ years of experience creating senior or executive level communications 
  • Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills 
  • Excellent verbal, written, and interpersonal communication skills 
  • Ability to work with technical teams while also understanding the business drivers and customer experience (and to be able to bridge the two through excellent communication skills).
  • Digital Accessibility (ADA) experience preferred