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Desktop Technical Support

Posted 5 days ago

Terrific Contract Opportunity!

Position:  Desktop Technical Support
Location: Raleigh, NC 27601
Term: 5 Months Contract

Day-to-Day Responsibilities:

  • Be a responsible party for day to day IT support and serve as a single point of contact for internal customers regarding IT issues, requests, and queries
  • Proactively monitor ticket queues, Chat and Phone to provide support to Company's associates
  • Perform core competencies of triage, assignment, request fulfillment, and issue remediation
  • Provide general IT support; troubleshoot IT-related problems
  • Adhere to established ticket handling procedures
  • Work within the ITSM system to ensure all tickets are responded to and updated per process for the benefit of the customer
  • Escalate unresolved calls to the next level support team following established protocols
  • Provide exceptional professional customer service to our internal Company Associates in all interactions
  • Provide support for a far ranging list of technologies including: Linux, Microsoft and Mac OS, Google productivity suite including Gmail, Calendar, Drive, Blue Jeans Meetings, Desk phones, mobile devices, WIFI etc.
  • Support business meetings including Audio visual needs and conference room AV equipment
  • Work closely with your peers across the globe in ensuring the GES IT Support organization provides a consistent global support experience

Is this a good fit? (Requirements):

  • Exceptional customer service skills / Ability to fulfill the role as a customer advocate
  • 2+ years of IT support experience
  • Very good technical troubleshooting skills
  • Direct interaction with customers and clients in a corporate environment
  • Strong critical thinking and problem solving skills
  • Ability to adapt to a fast-paced support environment with shifting priorities
  • Willingness and ability to work in a highly collaborative team
  • Previous experience in a chat and phone based support role
  • The ability to learn new technologies quickly
  • Knowledge of office technologies such as networking, telephony, and audio visual equipment
  • Must be very organized and able to multitask and work in a sometimes stressful environment
  • Has a sense of urgency when the situation calls for it
  • Experience with and passion for driving change and continual improvement
  • Process and procedure driven while still being able to maintain an innovative mindset

Desirable Skills/Qualifications:

  • ITIL certified or a strong knowledge of ITIL principles
  • Technical knowledge of Linux, Microsoft, Apple OS
  • Experience supporting productivity platforms
  • Experience working in an IT Ticketing System (such as Service Now or Remedy)

If this sounds like the perfect fit, Apply Today!