Desktop Support Technician

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

• Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
• Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
• Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes
• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
• Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
• Perform backup, recovery, and security procedures both planned or during emergency.  Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
• Assist with diagnoses of network hardware and performance problems.  Perform approved installation, configuration, and maintenance of physical network.  
• Perform network system administration task both planned or during emergency.
• Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
• Back up and burn end user data.
• Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
• Assist Site Leader in the execution of established processes and escalations.
• Ability to handle multiple projects.

• Candidates should have 5-8 years’ experience supporting PC Hardware and software, server and network equipment. 
• CompTIA A+ is a requirement
• Experience working in enterprise environment
• Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
• must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
• Candidate must have a strong understanding or work experience of server and network support within an enterprise.
• Dependability; both to get work done independently, and for attendance for availability to work scheduled hours.