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Desktop Support Technician

Posted 17 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Arkansas City Kansas 67005
Term: 3 Months Contract to Hire (01/18/2021 to 04/23/2021)

Work Schedule: M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory.

Day-to-Day Responsibilities:
  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
  • Perform backup, recovery, and security procedures both planned or during emergency.  Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
  • Assist with diagnoses of network hardware and performance problems.  Perform approved installation, configuration, and maintenance of physical network.  
  • Perform network system administration task both planned or during emergency.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Ability to handle multiple projects.
Is this a good fit? (Requirements):
  • Candidates should have 5-8 years’ experience supporting PC Hardware and software, server and network equipment. 
  • CompTIA A+ is a requirement
  • Experience working in enterprise environment
  • Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
  • must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
  • Candidate must have a strong understanding or work experience of server and network support within an enterprise.
  • Dependability; both to get work done independently, and for attendance for availability to work scheduled hours.
If this sounds like the perfect fit, Apply Today!