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Desktop Support Technician

Posted about 1 month ago

Terrific Contract Opportunity!
 
Position: Desktop Support Technician
Location: Schenectady, New York 12309
Term: 3 Months Contract-to-hire (12/21/2020 to 03/29/2021)
 
Schedule: M-F, 8am-4:30 pm. Very little, if any overtime
 
Day-to-Day Responsibilities:
  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Ability to handle multiple projects
  • Experience working in enterprise environment. Associate will be primary contact working with various levels of leadership including senior and c-level band so customer service is critical to being successful in this role.
 
Is this a good fit? (Requirements):
  • 3-5 years’ experience supporting PC Hardware and software.
  • Minimum of a year in desktop support would be required.
  • CompTIA A
  • Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction
  • Has a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
  • Dependability; both to get work done independently, and for attendance for availability to work scheduled hours.
 
If this sounds like the perfect fit, apply today!