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Desktop Support Technician

Posted 18 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Ossining, New York 10562
Hourly Rate: $24.62/hr.
Term: 4 Months Contract to Hire

Day-to-Day Responsibilities:
  • Be the front line of client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in application support, technology questions, hardware, and services.
  • Detect detection of users’ needs, troubleshoot issue, and resolve it or ensure that the correct process is followed for resolution.
  • Educate users on technology features, assist with hardware selection process, demos, and training along with provide software and personal training sessions for users on standard tool sets.
  • Provide telepresence white glove support when requested during conference center hours.
  • Provide support of conference center user basic network connectivity and audio-visual connectivity issues.
  • Support and facilitate events in partnership with the internal event and webcast team, as well as external vendors when scheduling does not conflict with existing conference center schedule.
  • Provide support to the customer facing site, responses to all employees, visiting customers, and contractors for audio video management activities.

Is it a good fit? (Requirements):
  • 3-5 years of related experience and training.  
  • A+ certification & Microsoft MCP Certified a plus. 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.