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Desktop Support Technician

Posted about 1 month ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Dallas, Texas 75234
Hourly Rate: $26/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Works directly with end users to analyze, troubleshoot and diagnose hardware and software problems
  • General Hardware Troubleshooting and Break/Fix repairs of Laptops & Desktops
  • Identification, prioritization, resolution/fulfilment of customer incidents
  • Coordinates, diagnoses, and troubleshoots incoming customer inquiries
  • Provides case status updates
  • Implements standard operating procedures and customer service guidelines
  • Responds to and completes customer requests for services
  • Provides technical support to internal customers
  • Supports/troubleshoots network problems
  • Install and configure computer systems and applications within the company

Is it a good fit? (Requirements):
  • CompTIA A+ required
  • 5+ years of proven deskside support experience working in a fast-paced enterprise environment 
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution. Achieves SLA attainment rate of 90% or above.
  • Extensive experience working with Windows 7/10 and Mac OS
  • Ability to prioritize and manage several milestones and projects efficiently
  • Professional written and interpersonal skills are essential when communicating with customers and end users
  • Experience installing and configuring computer systems and applications for a large company
  • Experience supporting a conference room with familiarity in AV hardware/software
  • ServiceNow experience preferred

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.