Back to Job Search

Desktop Support Technician

Posted about 2 months ago

Position: Desktop Support Technician
Location: Murrysville, Pennsylvania, 15668
Term: 13 months
Day-to-Day Responsibilities:
  • Deliver exceptional customer service as the face of the company.
  • Responsible for interacting and servicing our clients with any technical problem they are experiencing.
  • Be helpful, relatable, and pleasant while diagnosing and fixing their problems.
  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems.
  • Make it happen.
  • Be helpful and understanding.
  • Provide the support.
  • Customize the customer experience for every individual all communication, instructions, and product knowledge to the level of the individual.
  • Determine the most cost effective repair to minimize customer downtime.
  • Be proactive.
  • Prepare reports for analysis of product failure trends and service issues.
  • Service the customers with whatever technical issues they may have in the most pleasant way possible.
Is this a good fit? (Requirements):
  • Associate of Art’s degree, or technical training or equivalent combination of education and experience.
  • 2-5 years of related work experience, or A+ Certification.
  • Solid experience and understanding of IT services and products.
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.
  • Personable -Relatable and responsible when interacting with all customers.
  • Reliable. -Able to transform technical IT solutions lingo into terms everyone understands.
  • Impeccable follow-through to customer satisfaction.
  • Will attempt to connect to anyone you meet, no matter how difficult.
  • Go-Getter -Insatiable desire for knowledge, independence, and success strive for more than the status quo.
  • Not intimidated by problems you’ve never seen before. Confidence is key.
  • Hungry to work hard and hungry to grow your career.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.