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Desktop Support Technician

Posted 27 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Pay rate: $23/hr.
Location: Charles City Iowa 50616
Term: 24 Months Contract to Hire

Day-to-Day Responsibilities:
  • Support Lenovo Laptops, and a mix of Network printers.
  • Responsible to ship and track equipment to remote users and track returns.
  • Supporting Windows 10 MS Office 0365 Remote access Imaging
  • Break-fix support, changing system boards, HDDs, laptop LCDs, etc. Asset management IMAC – receiving equipment, unboxing, and deploying (set up, breakdown)
  • All work comes from ServiceNow ticketing system

Is this a good fit? (Requirements):
  • 2 - 5 years of related desktop and/or deskside support experience
  • Good troubleshooting skills for both hardware and software
  • Must be detailed and process-oriented, able to work independently following detailed steps, documenting troubleshooting steps taken, and maintaining daily ticket status
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Must be professional, well-spoken – good verbal and written communication skills.
  • Excellent customer service skills
  • Lenovo warranty certifications a plus
  • A+ Certification highly preferred (required to acquired within 90 days of hire)

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.