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Desktop Support Technician

  • Location: Madisonville, Hopkins, Kentucky, 42431
  • Salary: 23.0
  • Job Type:Contract to Hire

Posted 14 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Madisonville, Kentucky 42431
Hourly Rate: $23/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Setup, configure and add all hardware. 
  • Experience with asset management.
  • Install, move, add, and change.
  • Large IMAC events expected for client printer migration and PC refreshes.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention. 
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment.
  • Perform backup, recovery, and security procedures both planned or during emergency.
  • Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
  • Assist with diagnoses of network hardware and performance problems. 
  • Perform approved installation, configuration, and maintenance of physical network.
  • Perform network system administration task both planned or during emergency.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site.
  • Back up and burn end user data. 
  • Assist in developing and documenting improvements to current processes.
  • Assist other coworkers in resolution of end users’ technical issues across the program. 
  • Assist Site Leader in the execution of established processes and escalations.

Is this a good fit? (Requirements):
  • 3 - 5 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Excellent customer service skills
  • A+ Certification highly preferred
  • Server and Network support a plus