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Desktop Support Technician

  • Location: Evendale, Hamilton, Ohio, 45215
  • Salary: 18.0
  • Job Type:Contract to Hire

Posted about 2 months ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.


Position: Desktop Support Technician
Location: Evendale, Ohio 45215
Hourly Rate: $18.00/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Ability to handle multiple projects
  • Experience working in enterprise environment.
 
Is this a good fit? (Requirements):
  • 2 - 5 years of related desktop and/or deskside support experience
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Excellent customer service skills
  • A+ Certification highly preferred

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.