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Desktop Support Technician

  • Location: San Francisco, San Francisco County, California, 94104
  • Salary: 24.0
  • Job Type:Contract to Hire

Posted about 2 months ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: San Francisco, CA 94104
Hourly Rate: $24/hr.
Term: 4 Months Contract to Hire

Day-to-Day Responsibilities:
  • Use of ticketing system to coordinate delivery of new and used laptops to remote users
  • Provide technical and logistical support via Jira, Slack, email, and phone
  • Respond to a high volume of incoming requests
  • Intake, test, and reimage returned laptops
  • Provision of new and used Apple laptops
  • Manage a large volume of physical inventory
  • Maintain accurate inventory records for outgoing and incoming assets
  • Remote access support for VPN and terminal services
  • System documentation maintenance and review
  • Communication with customers and vendors as required: keep them informed of progress and notify them of any changes or issues
  • Troubleshoot technical and logistical issues
  • Improve customer service, perception, and satisfaction
  • Provide fast turnaround of customer requests
  • Ability to work on a team and communicate effectively
  • Escalate tickets appropriately as necessary
  • Thoroughly document all work performed in Jira tickets
  • Serve as a backup for onsite project work
  • Cross-train for the back of house and desktop support roles
  • Support the back of house and desktop support teams as needed

Is this a good fit? (Requirements):
  • Intermediate understanding of end-user hardware, operating systems, business applications, and ticketing systems such as Jira
  • Outstanding customer service skills
  • Solid work ethic; ability to work with minimal supervision
  • Meticulous attention to detail
  • Organizational skills to handle a high volume of tickets at varying stages of completion
  • Capable of basic project management and execution
  • Excellent business communications, writing, telephone skills
  • Ability to prioritize, multitask and quickly adapt to changes
  • Technical awareness; able to match resources to technical issues appropriately
  • Awareness of the organization’s key services for which support is being provided
  • Understanding of how support tools, techniques, and technology are used to provide services
  • Proficient typing skills to ensure quick and accurate entry of service request details
  • Self-starter that can work independently and on a team
  • Able to lift up to 50lbs, stand or sit for long periods, crawl under desks, and perform repetitive movements such as bending, lifting and typing