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Desktop Support Technician

Posted 12 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Asheville, NC 28803
Hourly Rate: $ 19/hr.
Term: 3 Months Contract to Hire

Day-to-Day Responsibilities:
  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. 
  • Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention. 
  • Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency.  Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.
  • Assist with diagnoses of network hardware and performance problems.  Perform approved installation, configuration, and maintenance of physical network.  Perform network system administration task both planned or during emergency.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
  • Back up and burn end user data. 
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. 
  • Assist Site Leader in the execution of established processes and escalations. 
  • Ability to handle multiple projects
  • Experience working in enterprise environment.

Is this a good fit? (Requirements):
  • 3-5 years’ experience supporting PC Hardware and software.  
  • Comfortability providing hands & feet support for Server and Network is a plus.
  • These requirements are flexible depending on available talent in the area.
  •  Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.
  • Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
  • Candidate must have a strong understanding or work experience of server and network support within an enterprise. 
  • Dependability; both to get work done independently, and for attendance for availability to work scheduled hours.