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Desktop Support Technician

  • Location: Artesia, New Mexico, 88210
  • Job Type:Contract

Posted 15 days ago

Terrific Contract Opportunity!
Position: Desktop Support Technician
Location: Artesia, New Mexico 88210
Term: 6 Months Contract
Day-to-Day Responsibilities:
  • Performing comprehensive troubleshooting and maintenance as prescribed by core processes in relation to laptops, tablets, printers, mobile devices, and other peripherals.
  • Installing, configuring, and troubleshooting core end user software and non-core software (specialized applications) as needed.
  • Troubleshooting and installing network and networked peripherals (Wi-Fi, mifi, etc.) issues.
  • Documenting troubleshooting steps applied in ticketing system and sharing findings with peers. Monitoring ticket closeout in a timely fashion.
  • Updating physical assets within asset management tracking system.
  • Educating customers on better uses of IT while or self-help options while performing troubleshooting of existing or new devices.
  • Performing customer service representative responsibilities as needed.
  • Looking for ways to better engage end users, ensuring they walk away more productive and become enthused about IT with each interaction.
Is this a good fit? (Requirements):
  • 3+ years of experience in a Desktop support role.
  • Experience with a variety of devices, including laptops, printers, tablets, phones.
  • Experience with computer refreshes.
  • High School Diploma or GED required.
  • Customer service skills.
  • Experience working with a ticketing system.
If this sounds like the perfect fit, apply today!