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Desktop Support Technician

Posted 12 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Grand Rapids MI 49512
Term: 3 Months Contract to Hire (04/12/2021 to 07/16/2021)

Work Schedule: M-F, 8:00 AM – 5:00 PM EST. Very little, if any overtime; almost never mandatory.  

Day-to-Day Responsibilities:
  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. 
  • Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention. 
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
  • Back up and burn end user data. 
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. 
  • Assist Site Leader in the execution of established processes and escalations. 
  • Ability to handle multiple projects
  • Experience working in enterprise environment. Associate will be primary contact working with various levels of leadership including senior and c-level band so customer service is critical to being successful in this role.
Is this a good fit? (Requirements):
  • Candidates should have 2-4 years’ experience supporting PC Hardware and software, however a minimum of a year in desktop support would be required.
  • CompTIA A+ is required
  • Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction
  • Has a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well
  • Dependability; both to get work done independently, and for attendance for availability to work scheduled hours. 
  • Energetic, Professional, heads-down, social, and process driven.   
If this sounds like the perfect fit, Apply Today!