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Desktop Support Technician - $24

  • Location: Charles City, Iowa, 50616
  • Salary: 24.0
  • Job Type:Contract

Posted 24 days ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Charles City Iowa 50616
Term: 6 Months Contract 

Work Schedule: Mon-Fri, 8 am to 5 pm, no nights, weekends, or on-call support.

Day-to-Day Responsibilities:
  • Support Lenovo Laptops, and a mix of Network printers.
  • Responsible to ship and track equipment to remote users and track returns.
  • Supporting Windows 10 MS Office 0365 Remote access Imaging
  • Break-fix support, changing system boards, HDDs, laptop LCDs, etc. Asset management IMAC – receiving equipment, unboxing, and deploying (set up, breakdown)
  • All work comes from ServiceNow ticketing system
Is this a good fit? (Requirements):
  • 2 - 5 years of related desktop and/or deskside support experience
  • Good troubleshooting skills for both hardware and software
  • Must be detailed and process-oriented, able to work independently following detailed steps, documenting troubleshooting steps taken, and maintaining daily ticket status
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Must be professional, well-spoken – good verbal and written communication skills.
  • Excellent customer service skills
  • Lenovo warranty certifications a plus
  • A+ Certification highly preferred
If this sounds like the perfect fit, Apply Today!