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Desktop Support Technician

Posted about 2 months ago

Our client is a multibillion-dollar company that provides end-to-end managed services, technology and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Position: Desktop Support Technician
Location: Lafayette Indiana 47909
Term: 3 Months Contract to Hire (03/01/2021 to 06/04/2021)

Day-to-Day Responsibilities:
  • Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware. 
  • Experience with asset management. Install, move, add, and change.  Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention. 
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customers site
  • Back up and burn end user data. 
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program. 
  • Assist Site Leader in the execution of established processes and escalations. 
  • Ability to handle multiple projects
  • Experience working in enterprise environment. Associate will be primary contact working with various levels of leadership including senior and c-level band so customer service is critical to being successful in this role.
Is this a good fit? (Requirements):
  • Candidates should have 3-5 years’ experience supporting PC Hardware and software, however a minimum of a year in desktop support would be required.
  • CompTIA A+ desired
  • Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
  • Energetic,
  • Professional, heads-down, social, and process driven.   
  • Excellent customer service skills
If this sounds like the perfect fit, Apply Today!