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Desktop Support Specialist (Mac & PC)

  • Location: Irving, 75063
  • Salary: 30.0
  • Job Type:Contract

Posted 5 months ago

This nationwide industry leader has an immediate 4-6+ month contract opportunity (with strong chance for extension) in Irving, TX for a Desktop Support Specialist. This position requires working onsite Monday-Friday. Will be responsible for the day-to-day technical support for end user hardware and software needs, with a focus on Apple devices. The position requires the individual to act independently using these skills, experiences, and training to resolve client issues. Duties include hardware and software installation and deployment of PCs and peripherals, with a focus on Apple devices, OS and applications.

Responsibilities:

  • Setup, configure and provide maintenance to corporate devices, including Windows and Mac desktop/laptops, iPhones/Android/iPad devices and related hardware/software.
  • Process software installation requests, both through manual installation and utilizing automation tools such as SCCM and JAMF.
  • Maintain all necessary hardware and software inventories for all corporate devices.
  • Configures iTunes for successful profile and library synchronization, including playlists and content.
  • Processes software installation requests.
  • Supports and maintains user account information including rights, security and systems groups.
  • Reviews and evaluates information technology systems operations.
  • Documents, maintains, upgrades and replaces hardware and software systems for desktop and peripheral equipment.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals, including mobile devices.
  • As needed, during peak support hours, answer helpdesk phone calls to assist clients.

Requirements:

  • Bachelor's degree in computer science, information systems or related course of study or equivalent, relevant experience.
  • At least 3 years of experience with Apple hardware and software in an IT Technical support role.
  • ACMT and/or ACiT Certifications, or equivalent, relevant experience. 
  • Windows OS and hardware knowledge.
  • JAMF administration and use for centralized management of Macs.
  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook).
  • Proven ability to support virtual desktops and applications is a plus (Citrix).
  • A basic understanding of Windows TCP/IP networking.
  • Active Directory User/Computer Account Administration.
  • Mobile Device support knowledge (Blackberry, iPhone, iPad, Android, etc.).
  • Strong written and verbal communication skills.
  • Ability to work independently and in a team environment.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.