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Sr. Service Delivery Technician

Posted 11 days ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement.

Position: Service Delivery Technician

Location: Partially Remote and partially onsite - Waltham, MA and nearby surrounding areas (Marblehead, Gloucester, Chelmsford, Charlestown, Lynnfield, Beverly, Manchester, MA.)

Term: 3 Months with extension or possible conversion to FTE

Brief description:

  • Provides hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.
  • Configures workstations for new users and upgrades existing equipment and software.
  • Sets up and maintains network and telecommunication systems.
  • Troubleshoots LAN, server, and connectivity issues.
  • Utilizes ticketing system, when necessary.
  • Re-images computers, perform data migrations and restorations and conducts remote problem solving as needed.
  • Must possess a working knowledge of hardware components, hardware configurations, and have strong software experience.
  • Must have very strong customer service
  • Be able to help the customer take ownership and solve their technical problems.
  • Present yourself well and communicate well in writing and verbally.
Years Exp: 5 - 10

Experience: Relies on extensive experience to plan and accomplish tasks.

Leadership/Contributions: Leads and directs the work of others.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.