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Technical Service Experience Depot Technician

Posted 19 days ago

Come work for this global leader in residential real estate franchising and brokerage, supporting a growing community of agents through technology innovation, powerful marketing, mentorship and general sales enablement. We have a long-term contract opportunity for a Desktop Support Analyst in Madison, NJ. Desktop Support Technician will oversee depot and fulfill all equipment request received such as onboarding and offboarding of employees; procurement of additional hardware; configure and setup of equipment; preparation of equipment for shipment; legal hold requests, and asset management including disposal..

Title:  Technical Services Depot Technician
Location:  Madison, NJ
Type:  Contract-to-hire


Duties and Responsibilities 

  • Fulfill equipment requisition based on business needs such as new hire, termination, legal hold, and peripherals.
  • Validates and procure equipment. Verify equipment availability from internal stock and work with Procurement Department if additional equipment is needed.
  • Maintain accurate inventory of equipment on hand/deployed at all times and participate in Hardware audits.
  • Perform hands-on troubleshooting, installing and upgrading of hardware, software and configuring systems / applications.
  • Ensure asset management system is updated for all equipment on hand, in transit, deployed and retired.
  • Prepare, test, and configure equipment for deployment.
  • Package and ship equipment (boxing, packing materials, etc.)
  • Disposal of equipment that are end of life.


Qualifications:
Technical Skill Set

  • Extensive hands-on experience installing and maintaining the following: Windows 10, Microsoft Office 365, MacOS
  • Experience with Ivanti LANDesk, McAfee Enterprise Edition, McAfee ePolicy Orchestrator and would like experience with BitLocker, MBAM, Powershell and Service-Now
  • Experience in virus detection and removal
  • Be familiar with Windows Deployment Toolkit for Imaging
  • Technical knowledge of laptop and desktop hardware including peripherals
  • Hands-on hardware troubleshooting experience
  • Technical knowledge of printers and scanners
  • Equivalent completion of two years college-level coursework in computer science, information technology and/or a related field, and two years of general computer installation, maintenance, and repair experience in a support environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above
  • A+ certification preferred


Non-Technical Skill Set

  • Maintain a high level of initiative and dedication and work well under pressure
  • Strong attention to detail
  • Skilled in organizing tasks and able to handle multiple priorities and possess a high degree of flexibility
  • Effective time management
  • Take full ownership and responsibility for problems, as an individual and/or as a part of the team
  • Effective communication with team players across the company and across multiple levels of the organization
  • Continue follow-ups as necessary until problem is resolved or project is over
  • Manages expectations throughout the process by keeping the customer informed regarding status and timing
  • Notify customers, supervisor and/or manager as soon as a commitment may be missed
  • Ability to read and understand technical manuals, procedural documentation, and OEM guides
  • Document work being performed
  • Ability to lift and bend with 50 pounds

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.