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Argus Support Specialist

  • Location: Morrisville, 27560
  • Job Type:Contract

Posted about 1 month ago

Our client, a leading CRO headquartered in NC, is in search of a Database Support Specialist for their Oracle Argus system, used to help make better safety, global regulatory, and risk management decisions. 

Duration: 6 months
Location: 100% remote, must work eastern standard time hours and have high speed internet access available.
Key Skills: Oracle Argus, SQL, Data Migration, Test Scripts 

Job Description:
We are currently looking to hire a Senior Pharmacovigilance (PV)/Safety Database Support Specialist, who will serve as a subject matter expert providing day-to-day operational activities of the PV/Safety System (Oracle Argus). The role will be responsible for the daily operation and maintenance of the PV/safety system, ensuring that performed tasks comply with SOPs and policies, industry standards, and applicable regulations. The ideal candidate will help provide technical solutions, support systems implementation and testing following change control procedures and provide systems administration to support the requirements and initiatives of the Pharmacovigilance Group. The role requires excellent attention to detail and the ability to interpret complex data issues, lead small teams and make good business decisions with support.

Responsibilities include but are not limited to:
• Collaborates with PV business users to understand the requirements and recommend solutions
• Creates custom and ad-hoc reports from the PV/Safety database using built in tools or SQL
• Develops and validates aggregate safety reports
• Troubleshoots and addresses end users query related to the PV/Safety database
• Support routine dictionary upgrades
• Liaises with PV/Safety database vendor for system upgrades and enhancements, issues resolutions, and on-going projects
• Assists in the development of SOPs for the PV/Safety database
• Assists with internal and external audits of the PV/Safety database
• Manages changes to the systems under client change control policy, including configuration change and system upgrades
• Leads data migration and validation projects
• Writes/Reviews/Approves Data Migration Plans, Design Specifications and Summary Reports to ensure data migration activities meet requirements, are complete and accurate and delivered to a high-quality
• Proactively collaborates with initiative leads and management to prepare organize, coordinate, document and/or provide the development and delivery of department products and services to a globally dispersed, cross-functional audience in support of business outcomes and industry compliance requirements
• Collaborates with the PMs to assemble project plans, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews, and escalating issues appropriately
• Develops varied support materials, presentations and/or tools to support department's remit and strategies
• Proactively collaborates with initiative leads and management to develop, optimize and improve processes, associated systems/applications, training and communications
• Leads small to medium-scale process improvement initiatives
• Develops process improvements solutions.
• Identifies and collates information required to assess compliance with processes and to prioritize business process improvement needs
• Perform special projects, assignments and administrative tasks per business needs
• Provides training and guidance to junior team members

Job Qualification
Education and Experience:
• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Experience in PV/Safety Database (Oracle, Argus) including implementation and administration of these systems is essential
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)
• Experience supporting data migrations and upgrades

Knowledge, Skills and Abilities:
• Experience utilizing Oracle Argus. Maintains current knowledge of safety system configuration, database structure, mappings requirements and transformation rules
• Strong experience generating reports from data
• Strong SQL programming skills
• Demonstrable record in the area of safety data migrations
• Experience with software development lifecycle and computer systems validation process.
• Experience reviewing Installation Qualification (IQ) and Operational Qualification (OQ) scripts and results for completeness and accuracy (desirable).
• Review of production cutover and deployment plan (desirable)
• Familiar with test script development
• Experience with reporting tools such as Cognos and Business Objects (desirable)
• Solid investigative and analytical skill
• Effective oral and written communication skills including the ability to communicate in English, both orally and in writing
• Strong interpersonal skills and problem-solving ability
• Capable of directing and promoting teamwork in a multi-disciplinary and/or multi-cultural team setting
• Strong attention to detail
• Excellent problem-solving and troubleshooting skills with the ability to provide innovative solutions to complex technical problems


Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.