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Program Manager-Strategy and Engagement

  • Location: New York, New York, 10013
  • Job Type:Contract

Posted about 1 month ago

Terrific 6+ month contract opportunity in New York, NY for a Program Manager responsible for Strategy and Engagement. Will be responsible for driving new initiatives for employees and customers.
 
Responsibilities:
  • Help develop interaction strategy among all lines of business to aid the success of defined Business Champions, driving impact to KPIs such as NPS, complaints and Call volumes.
  • Partner with team to engage business stakeholders in initiatives, provide them necessary information on strategies, and have planned action items to drive awareness within teams.
  • Coordinate with senior leadership on pain point adoptions for Business Champions and own process to formulate a path to resolution. Track and monitor progress of implementations.
  • Create presentations and present to senior stakeholders on initiatives related to Client Obsession.
  • Gain senior buy in for initiatives by partnering to create business cases focusing on Client Obsession.
  • Execute engagement strategies using a multi-channel approach
 
Qualifications:
  • Bachelor's degree.
  • 7+ years of Program Management experience with a Business background, preferably in Customer Experience, Operations, Marketing or Product Development.
  • Strong background in consulting and strategy development.
  • Strong stakeholder management experience.
  • ???????Prefer experience with Customer Complaints initiatives.
  • Strong Analytica, PowerPoint, and Excel skills.
  • Demonstrated track record of collaboration across multiple, disparate internal business groups, with the ability to build strong networks and relationships both internally and externally.
  • Excellent communication skills and ability to communicate and present to stakeholders in all levels of the organization.
  • Strategic thinker with ability to influence others across the organization.
  • Strong sense of accountability, decisiveness, proactivity, and intellectual curiosity with the ability to work independently and take ownership.
If this is a perfect fit, Apply now!