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Operations Procedure Writer

  • Location: Hendersonville, Henderson, North Carolina, 89011
  • Job Type:Contract

Posted 17 days ago

Long term contract in Henderson, NV for an Operations Procedure Writer. Will be responsible for taking care of business process procedures. Will be responsible for having roughly 70 processes to be proceduralized. Will assist in researching, writing, and helping to implement procedures for day-to-day operational duties, as well as revising and modifying the existing Operations Department’s procedures. Will partner with Operations Team Members and various departments throughout the company to help craft sound and thorough procedures.
 
Job Responsibilities:
  • Partner with individuals within the operations to ensure procedures exist for all task-based processes.
  • Assist in the development of new Operations procedures.
  • Review new and existing procedures to determine whether they are executable.
  • Assist in the evaluation of existing Operations processes and procedures, to include drafting, editing, revising, and performing comment resolution.
  • Provide recommendations for improving Operations procedures.
  • Teamwork
    • Communicate with others in a timely and complete manner to keep others fully informed.
    • Carry own share of the work and do what is need to complete work in a timely and accurate manner and prioritize effectively.
    • Listen to and actively seek others’ opinions and advice regarding how to complete work, solve problems, etc.
  • Customer Satisfaction
    • Strive to provide best-in-class customer service.
    • Fulfill commitments efficiently.
    • Anticipate customer’s needs and proactively see through the solution and facilitate action.
    • Respond to internal customer needs in a timely and courteous manner.
    • Analyze situations from the customer point of view.
  • Problem Solving
    • Identify and prioritize problems.
    • Develop/recommend appropriate plan of action to management on job or project issues.
    • Anticipate potential problems/obstacles and take action to proactively minimize impact.
  • Communication
    • State own position and ideas clearly and confidently.
    • Effectively communicate with clients as well as with associates from corporate, field offices and other divisions.
  • Leadership/Initiative
    • Encourage associates to accept challenging work assignments that will stretch their abilities.
    • Help create a positive work environment.
    • Set examples with ethics, work habits and adherence to company policy.
    • Motivate and inspire employees, peers, and supervisors to achieve excellence.
    • Actively encourage others to view problems as challenges or opportunities for growth and improvement.
  • Business Insight
    • Understand the role of the department and how it contributes to the company’s overall goals.
    • Use company and product knowledge to prioritize and perform work.
  • Nature and Purpose of Contact with Others
    • Work with team members from the department and occasionally corporate as well as other internal divisions for data gathering and procedure preparation.
    • Work with team members to ensure timely and efficient procedure preparation.
    • Gather and provide information.
  • Ensure all processes within the Operations Department are effectively documented in an approved procedure. Help ensure Operations is following comprehensive procedures that not only run the business but also adhere to banking regulations and compliance directives.
 
Qualifications:
  • 3-5+ years of procedure writing work experience.
  • Proficiency in the use of business/technical writing.
  • Experience in developing and implementing administrative and/or technical procedures.
  • Able to work in a collaborative manner with diverse subject matter experts.
  • Proficiency in Microsoft Office Word, Excel, Visio, and PowerPoint.
  • Excellent oral and written communication skills.
  • Able to multi-task and prioritize effectively.
  • Able to work in a dynamic environment, often under tight deadlines.
 
Preferred/Nice-to-haves
  • Experience working in banking or financial services.
  • Bachelor’s degree in a relevant field or relevant experience in technical writing.