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Customer Support Representative

  • Location: Scottsdale, Maricopa, Arizona, 85251
  • Salary: 17.0
  • Job Type:Contract

Posted about 1 month ago

Customer Service Representative

Location: Scottsdale, AZ - Hybrid schedule

Type: 4-month contract to hire

Rate: $17/hourly


Role:

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Ensure customer support is timely and accurate on a daily basis
  • Manage large amounts of incoming calls, chats and emails
  • Identify and assess customers' needs to achieve satisfaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Resolve customer complaints via phone, email, mail or social media
  • Utilize computer technology to handle high call volumes, chats and emails
  • High school diploma
  • 1-3 years of experience working in an external customer support capacity
  • Excellent written and verbal communications skills in English and Spanish
  • Ability to provide instructions to a non-technical customer
  • Customer-service oriented with problem-solving skills
Preferred:
  • Experience utilizing CRM or ticketing systems (MS Dynamics and Twilio preferred)
  • Experience in retail banking or financial services industry is preferred
  • Bilingual - Spanish - Must have