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Customer Service Specialist

  • Location: Cresco, Pennsylvania, 18326
  • Job Type:Contract

Posted 9 days ago

Terrific Contract Opportunity!
 
Position: Customer Service Specialist
Location: Mountainhome, PA, 18342
Term: 3 Months Contract
 
Schedule: M - F 8:00 AM-4:30 PM, Overtime not likely but if so, not mandatory.
 
Day-to-Day Responsibilities:
  • Performs duties related to overall customer service.
  • Provides support to production team with regard to customer concerns.
  • Coordinates with production to identify inside sales opportunities.
  • Serves as customer interface on product status and delivery.
  • May manage or work in call center for customer support.
  • Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.
  • Consistently documents customer service needs to identify patterns and maintain quality.
 
 
Is this a good fit? (Requirements):
  • Bachelor's degree (BA/BS) from four-year college or university.
  • Minimum 5-years’ related experience and/or training; or equivalent combination of education and experience.
  • Self-motivated, customer service oriented, clear communication skills (will be dealing with both positive and negative interactions with customers), phone etiquette, personable.
 
If this sounds like the perfect fit, apply today!