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Customer Service Representative

  • Location: Salt Lake City, UT, 84120
  • Salary: 16.0
  • Job Type:Contract

Posted 15 days ago

Great opportunity for a short contract to hire Customer Care Specialist role.

Location: Salt Lake City, Utah 

Type: 3- month contract to hire

Rate: $16/hourly ($17/hourly if bilingual)

Role:

  • Handle inbound calls, gather information, research and resolve customer inquiries in a timely manner.
  • Track and document customer interactions in our CRM software system to include clear and concise notes for each action taken.
  • Identify and assess customers’ needs to resolve issues and achieve satisfaction.
  • Communicate with customers in a courteous and professional manner; provide accurate and complete information using software tools.
  • Build sustainable relationships and trust with customers through open and interactive communication.
     

Qualifications and Experience:

  • High School Diploma or GED.
  • Bilingual, fluent in Spanish is highly desirable.
  • 1-3 years of Customer Service and/or Call Center experience.
  • Must be detailed oriented; able to remain focused in a fast-paced environment.
  • Strong problem solving and organizational skills to perform multiple tasks quickly and effectively.
  • Excellent verbal and written communication skills; ability to build rapport with customers.