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Customer Service Representative (French Bilingual)

  • Location: Charlotte, Mecklenburg County, North Carolina, 28262
  • Salary: 16.0
  • Job Type:Contract

Posted 12 days ago

Dynamic contract opportunity with a progressive commercial real estate services company.
 
Position: Customer Service Representative (French Bilingual)
Location: Charlotte, North Carolina 28262
Hourly Rate: $16/hr.
Term: 7 Months Contract

Day-to-Day Responsibilities:
  • The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
  • Generates and dispatches service request work orders for completion by vendors.
  • Schedules conference rooms and audio-visual equipment.
  • Responds to customer inquiries and concerns.
  • Follows up with customers to ensure customer satisfaction.
  • Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
  • Contacts customer for additional information and communicating the steps in the work order process.
  • Runs, reviews, and distributes various customer service reports as necessary.
  • May generate and dispatch service request work orders for completion by vendors.
  • May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
  • Provides informal assistance such as technical guidance and/or training to co-workers.
  • Other duties may be assigned.
  • Decisions made with general understanding of procedures and company policies to achieve set results and deadlines.
  • Errors in judgment may cause short-term impact to co-workers and supervisor.

Is this a good fit? (Requirements):
  • High school diploma or general education degree (GED) required.
  • Call Center experience preferred.
  • Minimum two years of related experience.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Intermediate Knowledge of Microsoft Office Suite products.
  • Ability to type 45-50 WPM.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.