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Customer Service Representative

Posted about 1 month ago

Terrific Contract Opportunity!

Position:  Customer Service Representative
Location: Des Moines, IA 50392
Term: 6 Month Contract

Day-to-Day Responsibilities:

  • Answer a wide range of inbound calls from customers to assist in account login and directory assistance
  • Ensure transactions and customer forms are completed correctly
  • Work with customers to identify and resolve issues or situations with the appropriate customer-first focus
  • Research more complex situations working within multiple systems for documentation and procedural issues providing a high level of value to customers
  • This is a call center environment - and we know that's not for everyone
  • Providing excellent service to our customers using multiple technology platforms while you answer questions, gather information and document details from your call with clients
  • Provide you the resources to effectively transition between and work simultaneously within systems such as our intranet, online documentation software and other internal tools

Is this a good fit? (Requirements):

  • High school diploma or equivalent
  • 2+ years of related work experience required
  • Strong customer service, organizational and telephone skills
  • Must be self-motivated, able to work in a team environment, able to multi-task, detail-oriented, and able to maintain strict confidentiality guidelines
  • Requires basic computer skills and must develop a good understanding of business unit products, processes, and systems

Preferred Skills:

  • Call center experience
  • Customer-facing experience, whether it be in person or over the phone
  • Technologically savvy/able to troubleshoot system issues independently (resetting modem/router, etc.)
  • Basic technical skills preferred

Nice to Have:

  • Remote working experience
  • Experience with virtual learning/training
  • Experience in working with difficult customers/diffusing escalated situations

If this sounds like the perfect fit,Apply Today!