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Customer Service Representative

  • Location: Des Moines, IA, 50392
  • Salary: 15.5
  • Job Type:Contract

Posted 14 days ago

Terrific Contract Opportunity!

Position:  Customer Service Representative
Location: Des Moines, IA 50392
Term: 12 Months Contract

Day-to-Day Responsibilities:

  • Handle inbound contacts from internal and/or external clients applying some advanced skills and procedures to provide a high level of value and service the client
  • May be required to work non-traditional hours to meet customer needs

Is this a good fit? (Requirements):

  • High school diploma or equivalent
  • 2+ years related work experience
  • Associates degree preferred
  • Experience working within call centers, customer service and/or insurance experience preferred
  • Ability to learn a broad range of benefit and claim products and apply that knowledge by referencing appropriate tools and resources.
  • Ability to multi-task with proficient computer skills
  • Strong analytical, organizational, problem solving, attention to detail and decision-making skills
  • Ability to meet or exceed established measurements
  • Fully proficient in upholding confidentiality
  • Must be: self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines
  • Requires basic computer skills and must have strong knowledge of business unit products, processes and systems.
  • Must be able to wear a telephone headset and sit for extended periods
  • Must be able to type 35 wpm
  • Bilingual skills are preferred

If this sounds like the perfect fit,Apply Today!