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Customer Service Representative

  • Location: Plano, Texas, 75024
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!
Position: Customer Service Representative
Location: Plano, Texas 75024
Term: 12 Months Contract
Day-to-Day Responsibilities:
  • Responsible for identifying specific training opportunities and providing tools and insight to the caller when applicable. Finally, the role also serves as a coach and mentor to other FLCSC team members because of the expertise in a specific area of responsibility (Queue).
  • Exhibit strong leadership and contribution to key processes and become a subject-matter expert (SME) within all Queues.
  • Effectively manage challenging or difficult callers; analyze complex issues and determine the appropriate response or action during calls; alert Senior Coordinators and cross-functional teams of unusual or repetitive issues which may indicate broader scale problems.
  • Leverage capabilities and expertise to ensure individual and team success; coach and mentor other representatives to ensure accurate and high quality responses are provided to callers in order to consistently deliver excellent service.
  • Follow-up on multiple unresolved “open” issues timely while maintaining personal KPI metrics.
Is this a good fit? (Requirements):
  • Must have previous Call Center, Sales Settlement resolution or in-house sales experience.
  • Adaptability/Flexibility – job is customer focused, scope and hours are driven by field/caller needs, which may change over time.
  • Must be available to work till 5:00PM Mon-Fri.
  • Strong communication, with good writing and organization skills.
  • Strong customer service skills (including empathy, listening, tolerance, objectivity and follow through)
  • Ability to prioritize and balance multiple, changing priorities.
  • Proven ability to handle confidential information.
  • Proficient technical/computer skills – Excel, PowerPoint, Word.
  • Strong resource to demonstrate a skill/process to others.
  • Maintain high performance; continuously build skill set and knowledge.
  • Flexible, positive team player; reliable and dependable with a good attendance record.
  • Working knowledge of StarTeam, C2C or FS2 helpful but not required.
  • Bilingual preferred but not required.
If this sounds like the perfect fit, apply today!