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Customer Service Representative

  • Location: Remote, IL, 60601
  • Job Type:Contract

Posted 5 days ago

Opportunity in Highly Demanded Healthcare Field!

Customer Service Representative
Location: State of Illinois
Term: 6 months (05/17/2021 to 11/26/2021)

Day-to-Day Responsibilities:

  • Customer Service Representative is the face of Client and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled.
  • Customer inquiries are of basic and at times complex nature.
  • Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Client plans, tools and resources to help guide the members along a clear path to care

Is this a good fit? (Requirements):

  • Customer service focus.
  • Basic experience in MSWord and MSExcel.
  • Familiar with medical terminology and knowledge of medical coding.
  • Ability to read and interpret billing documents.
  • The position also requires an extensive amount of data entry work.
  • 2 years experience.
  • Strong Attention to detail
  • Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality
  • Proficient computer skills and the ability to navigate in a Windows based environment
  • Ability to follow directions, and adapt in dynamic work environment; ability to adapt to change and remain flexible
  • Ability to work in a high pressure, time sensitive environment
  • Project a professional business image, through phone interaction as well as internal communications
  • Demonstrated problem-solving ability and attention to detail Demonstrated sense of urgency with assignments
  • Strong organizational skills
  • Strong telephone skills
  • Ability to read and understand pharmacy/medical terminology
  • Ability to read, analyze and interpret general business correspondence, technical procedures and governmental regulations.
  • Ability to identify and solve practical problems and deal with a variety of concrete variables in standardized situations. Ability to perform basic mathematic calculations maybe required
  • Ability to interpret a variety of work instructions provided through a variety of mediums
  • Ability to anticipate needs and resolve issues with urgency
  • Ability to consistently meet quality and production standards
  • Displays confidence in the ability to learn complex material
  • Demonstrates intellectual curiosity through inquiries to ensure deep understanding of the business and deliver accurate results
  • High School Diploma or GED required. Associates degree in Business, Accounting or equivalent work experience preferred.
If this looks like a perfect fit, apply today!