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Customer Service Representative

  • Location: Des Moines, IA, 50392
  • Salary: 15.5
  • Job Type:Contract

Posted 6 days ago

Terrific Contract Opportunity!

Position:  Customer Service Representative
Location: Remote
Term: 3 Months Contract

Day-to-Day Responsibilities:

  • Handle outbound contacts from internal and/or external clients applying some advanced skills and procedures to provide a high level of value and service the client
  • Calls average 50-60 outbound calls or emails a day
  • May be required to work non-traditional hours to meet customer needs
  • Must be able to wear a telephone headset and sit for extended periods
  • We are reaching out for information that is missing on a participant's transaction or request

Is this a good fit? (Requirements):

  • 2 to 4 years of related work experience required
  • High school diploma or equivalent
  • Must be able to type 35 wpm
  • Strong customer service, organizational and telephone skills required
  • Must be: self-motivated, able to work in a team environment, able to multi-task, detail oriented and able to maintain strict confidentiality guidelines
  • Requires basic computer skills
  • Would need to have secure and stable internet connection and a designated working station as this will be a remote position

Preferred Skills:

  • Strong Customer Service Skills
  • Self-Motivated 
  • Detail oriented, with the ability to cite reference materials and make independent decision.
  • Proficient typing skills
  • Ability to multi-task
  • Bilingual (Nice to Have)

If this sounds like the perfect fit,Apply Today!