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Customer Service Representative

  • Location: Danvers, Massachusetts, 01923
  • Job Type:Contract

Posted 20 days ago

Are you an experienced inside sales rep looking for a new contract  position? In this role you will manage large customer quality portals and use your MS Office skills along with top customer service. 

Duties include but are not limited to: Manage general customer quality concerns, ensuring we maintain excellent supplier quality ratings on vendor scorecards. Process incoming customer orders. Create or issue sales orders, purchase orders, or shippers. Maintain continuous communication with customers and internal stakeholders regarding status of orders.

QUALIFICATIONS: Good customer service and communication skills, Reliable, organized, detailed and focused Industry and sales experienced, Moderate computer skills, including communicating internally and externally via email Work experience in Microsoft Office; proficiency in Excel Ability to multi-task and manage time well, Knowledge of supply chain systems Knowledge of industrial products helpful High School Diploma or GED

Additional duties: Respond to customer inquiries, provide quotes and take customer orders, Order and source products, Negotiate sale and purchase prices, Proactively generate sales and promote Company products, Expedite backorders Assist with pulling inventory and preparing shipments ,Assist with customer returns Interact with customers and suppliers to obtain and fill orders correctly, Troubleshoot customer concerns.
COMPETENCIES: Microsoft Word, Microsoft Excel, Microsoft Outlook, Achievement Orientation; Persuasiveness; Initiative; Interpersonal Skills; Time Management; Planning and Organizing Skills; Judgment