Terrific Contract Opportunity!
Position: Customer Service Representative
Location: Des Moines, IA 50392
Term: 12 Months Contract
Day-to-Day Responsibilities:
- Will receive inbound calls from customers related to their dental insurance plans
- These calls can range from: Providing an effective date on an account to, Helping a member to understand their dental benefits Our mission remains the same regardless of the inquiry
- Help customers feel more confident about their insurance plan to make better decisions Resolve and research problems or concerns
- Educate and inform the providers and members about the plan specifics relative to the dental product
- Will receive in depth training on dental products and processes to provide the best service possible
- Providing excellent service to customers using multiple technology platforms while you answer questions, collect information and document details from your call with clients
- Provide you the resources to effectively cross between and work simultaneously within systems such as our intranet, online documentation software and other internal tools
Is this a good fit? (Requirements):
- 2+ years related work experience
- High school diploma or equivalent
- Ability to learn and understand a broad range of insurance products and apply that knowledge by referencing appropriate tools and resources
- Ability to type 40 words per minute with proficient computer skills Strong analytical, organizational, problem solving, attention to detail and decision-making skills
- Ability to meet or exceed established measurements Fully proficient in upholding confidentiality
- Experience working within call centers, customer service and/or dental insurance experience preferred
- Will be required to pass dental terminology coursework during training
- Must be local in Des Moines in case of system issues
- Must have reliable internet and a minimum of 25 MBPS and the ability to be hard wired
If this sounds like the perfect fit,Apply Today!