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Customer Service Representative

  • Location: Des Moines, IA, 50392
  • Salary: 15.5
  • Job Type:Contract

Posted 16 days ago

Terrific Contract Opportunity!

Position:  Customer Service Representative
Location: Des Moines, IA 50392
Term: 12 Months Contract

Day-to-Day Responsibilities:

  • Will receive inbound calls from customers related to their dental insurance plans
  • These calls can range from: Providing an effective date on an account to, Helping a member to understand their dental benefits Our mission remains the same regardless of the inquiry
  • Help customers feel more confident about their insurance plan to make better decisions Resolve and research problems or concerns
  • Educate and inform the providers and members about the plan specifics relative to the dental product
  • Will receive in depth training on dental products and processes to provide the best service possible
  • Providing excellent service to customers using multiple technology platforms while you answer questions, collect information and document details from your call with clients
  • Provide you the resources to effectively cross between and work simultaneously within systems such as our intranet, online documentation software and other internal tools

Is this a good fit? (Requirements):

  • 2+ years related work experience
  • High school diploma or equivalent
  • Ability to learn and understand a broad range of insurance products and apply that knowledge by referencing appropriate tools and resources
  • Ability to type 40 words per minute with proficient computer skills Strong analytical, organizational, problem solving, attention to detail and decision-making skills
  • Ability to meet or exceed established measurements Fully proficient in upholding confidentiality
  • Experience working within call centers, customer service and/or dental insurance experience preferred
  • Will be required to pass dental terminology coursework during training
  • Must be local in Des Moines in case of system issues
  • Must have reliable internet and a minimum of 25 MBPS and the ability to be hard wired

If this sounds like the perfect fit,Apply Today!