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Customer Service Representative

  • Location: Des Moines, IA, 50392
  • Salary: 15.5
  • Job Type:Contract

Posted about 2 months ago

Terrific Contract Opportunity!

Position:  Customer Service Representative
Location: Des Moines, IA 50392
Term: 5 Months Contract

Day-to-Day Responsibilities:

  • Communicate via telephone with internal and external customers to schedule and complete interviews for Life and Disability Income insurance
  • Represent the company in a professional, positive manner contributing to the growth and retention of new business relationships.
  • May be required to work non-traditional hours to meet customer needs

Is this a good fit? (Requirements):

  • College graduate or equivalent customer service experience and proven performance record in TeleApp Counselor role
  • Strong customer service, and telephone skills are required to effectively gather sensitive information from clients
  • Must be able to type 40 wpm, efficiently navigate between numerous online applications, and accurately document data
  • Must be self-motivated, able to work in a team environment, able to multi-task, detail oriented, and be able to maintain strict confidentiality guidelines
  • Coaching and mentoring skills are required, as well as the ability to influence and motivate others
  • Must have advanced proficiency with business unit products, processes, and systems
  • Must be able to wear a telephone headset and sit for extended periods
  • Position also requires Life Insurance License

Desired Skills:

  • Associates Degree or 2-4 years of related experience 
  • General understanding of medical terminology

If this sounds like the perfect fit,Apply Today!