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Customer Service Representative

  • Location: City of Mediapolis, 50392
  • Salary: 18.19
  • Job Type:Contract

Posted 25 days ago

Long term contract Opportunity!

Position:  Customer Service Representative
Location: Des Moines, IA 50392
Term: 12 Months Contract


Day-to-Day Responsibilities:
 
  • Answer a wide range of inbound calls from customers to assist in account login and directory assistance
  • Ensure transactions and customer forms are completed correctly
  • Work with customers to identify and resolve issues or situations with the appropriate customer-first focus
  • Research more complex situations working within multiple systems for documentation and procedural issues providing a high level of value to customers
  • This is a call center environment - and we know that's not for everyone
  • Providing excellent service to our customers using multiple technology platforms while you answer questions, gather information and document details from your call with clients
  • Provide you the resources to effectively transition between and work simultaneously within systems such as our intranet, online documentation software and other internal tools

Is this a good fit? (Requirements):
 
  • High school diploma or equivalent
  • 2+ years of related work experience required
  • Call center and customer service experience preferred
  • Strong communication, customer service, organizational and telephone skills
  • Must be self-motivated, able to work in a team environment, able to multi-task, detail-oriented, and able to maintain strict confidentiality guidelines
  • Requires basic computer skills and must develop a good understanding of business unit products, processes, and systems
  • Basic technical skills preferred

If this sounds like the perfect fit,Apply Today!

 

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.