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Customer Service Representative

  • Location: Phoenix, 85054
  • Salary: 24.13
  • Job Type:Contract

Posted 25 days ago

Dynamic contract opportunity with a progressive commercial real estate services company.
 
Position: Customer Service Representative
Location: Phoenix, Arizona 85054
Hourly Rate: $24.13/hr.
Term: 6 Months Contract

Day-to-Day Responsibilities:
  • Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
  • Provides coordination and support for delivery of Workplace Services.
  • Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, Community Programs, Document Services, Mail Services, Record Archiving, Office Supply Management.
  • Greets employees and announces clients and visitors.
  • Conducts guest registration through badging software.
  • Issues visitor passes and validate parking.
  • Receives and directs incoming calls to appropriate parties.
  • Maintains awareness of the workspace.
  • Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues.
  • Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
  • Utilizes and maintains integrity of databases, supports data entry of required reports and other digital tools associated with service delivery, as requested.
  • Follows security and emergency procedures as defined for the property.
  • Responds to emergency situations in a calm, efficient manner.
  • Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
  • Provides support for Experience Services team as directed, including expense management, meeting coordination, equipment care, and supply management.
  • Ensures all billings for business services are invoiced and billed as required.
  • Maintains records of vendor proof of insurance and contractual documentation in place, per requirements.
  • Collaborates with vendors employees who provide services and goods.
  • Assists in the completion of the Service Business Continuity plan.
  • Performs other duties as assigned.

Is it a good  fit? (Requirements):
  • Bilingual Spanish/English required.
  • A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
  • Call Center Experience is a plus.
  • Ability to work within a team.
  • Customer Service Experience.
  • Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
  • HS Diploma or GED required.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.