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Customer Service

  • Location: Tempe, Arizona, 85282
  • Job Type:Contract

Posted 28 days ago


 

Customer Support 
One-two years’ experience in a customer service environment and experience in a frontline customer service environment. 

Days and Schedule: Monday - Friday 8:00am - 5:00pm.
Contract Position

Job Description: 
 

  • Resolves basic issues, general concerns and inquiries through phone, email and chat.
  • Assists with self-service activities to ensure customer comprehension and satisfaction regarding questions, policies and procedures.
  • Participates in, and contributes to, scheduled and ad hoc training in order to improve  policy and processes.
  • Prepares activity reports/logs on a regularly scheduled basis.
  • Provides personalized customer service at the highest level.
  • Understands and satisfies customer needs and capitalizes on opportunities to improve customer service and satisfaction.
  • Researches questions and responds to customer inquiries accurately and expediently.
  • Completes call logs and other appropriate reports.
  • Inputs data and ensures the accuracy of all information entered into the system.
  • Performs other related duties as assigned.
  • Days and Schedule: Monday - Friday 8:00am - 5:00pm.


Best Fit for this position: 

  • Experience in customer service.
  • Experience in supporting customers from diverse backgrounds via telephone, email, and chat.
  • Experience in logging in customer information into a call tracking system(s).
  • Experience in multi-tasking.
  • Demonstrated knowledge of financial aid policies and procedures.
  • One or more years of experience in a customer service environment.
  • Demonstrated knowledge of student business services policies and procedures.
  • Experience with using Microsoft Office applications.
  • Experience with using web browsers.
  • Experience answering high volume customer service inquiries by phone, email and/or chat.
  • Experience in stimulating changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
  • Experience in leading by example in communicating, participating and encouraging support of the institution's sustainability programs.