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Customer Success Analyst

  • Location: Cedar Rapids, Iowa, 52402
  • Job Type:Contract

Posted 21 days ago

Terrific Contract Opportunity!
 
Position: Customer Success Analyst
Location: Cedar Rapids, IA
Term: 12 Months Contract
 
Day-to-Day Responsibilities:
  • Coordinates property control activities to ensure continual accountability of Gov’t or associate contractor property in accordance with applicable Gov’t Regulations, associate contractor requirements, or Corp Policies/Procedures.
  • Develops and maintains a professional and positive working relationship with the Gov’t Property Administrator and/or the associate contractor representatives who have oversight responsibility for their property that RCI has in its possession or is responsible for.
  • Tracks, monitors and reports the status and usage of COP (Customer Owned Product) in accordance with Federal Regulations and/or Customer requirements.
  • Prepares required COP reports and documents in compliance with Govt Regulations, associate contractor requirements and Corporate Policies and Procedures.
  • Conducts periodic inventories and maintains records of COP in accordance with relevant Govt Regulations, associate contractor requirements and Corporate Policies and Procedures.
  • Coordinates activities related to the disposition of COP.
  • Coordinates repair activities related to COP. Interfaces with other departments and subcontractors on the usage and repair of equipment.
  • Builds positive and stable working relationships internally and externally.
  • Frequent internal Company and external contacts.
  • Represents organization on specific projects.
  • Errors in judgment or failure to achieve results would normally require a moderate expenditure or resources to rectify.
  • Develops solutions to a variety of problems of moderate scope and complexity.
  • Refers to policies and practices for guidance.
  • Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action. Contributes to the completion of organizational projects and goals.
  • Responsible for providing administrative support to assigned unit or department assuming relatively independent action.
  • Performs specialized administrative duties requiring in-depth knowledge of division policies, procedures, departmental operations, organizational structures, and services.
  • May mentor/train other department support coordinators.
  • May project manage administrative projects with limited supervision.
  • Identifies trends, analyzes problems, and suggests alternatives for assigned tasks.
  • Initiate follow-up and appropriate action to expedite and facilitate department work processes and task completion.
  • Collects, compiles, records, inputs, sorts and formats information for departmental/division reports, tracking data, and other applications.
  • May manage electronic database in support of managing a physical and/or electronic inventory.
 
Is this a good fit? (Requirements):
  • Bachelor’s Degree.
  • Proficient in MS Office.
  • Attention to Detail.
  • Ability to work in a team environment.
  • SAP experience.
  • Experience in Multi-tasking.
  • Program/project management experience.
 
If this sounds like the perfect fit, apply today!