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Customer Assistance Specialist

  • Location: Morrisville, North Carolina, 27560
  • Job Type:Contract

Posted 21 days ago

We are in search of 2 Customer Service professionals with prior healthcare industry experience at a well established and highly regarded client in the Raleigh area.  

Details: 6 month contracts
Work Location: Must live local in the Raleigh area and be available for once weekly trips to the office.
Work Schedule: Monday through Friday- 9am to 5pm.

Provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.
• Provides high quality customer service to client customers including consumers, HCPs, and client personnel.
• Documents interactions according to client and customer guidelines. Identifies AEs events and PCs.
• Maintains knowledge of policies and procedures including client products, SOPs,
protocols, GCPs, and all applicable regulatory requirements.
• Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.
• Performs line checks and system verifications, and generate reports.
• Performs other duties as assigned.

Education and Experience:
•High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience