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Customer Account Associates

  • Location: Seattle, 98104
  • Job Type:Contract

Posted 5 days ago

Role:  Customer Account Associates
Location:  Fully remote - PST or EST hours
Contract Opportunity - potential future FTE

Our exciting Software/SaaS cilent is hiring, great foot in the door opportunity!

As part of the Customer Account Management team, the customer account associate is responsible for engaging customers to ensure they are maximizing the value of the services purchased. The customer account associate must thrive on working in a fast-paced, exciting environment, creating value for the client and have strong account management and customer service skills. Adaptability, agility, emotional intelligence, networking skills, writing, and communication skills are just a few of the essential skills needed to be successful in this role.

Job Duties:

  • Establish a professional working relationship with Customer Account Managers (CAMs) and our customers
  • Triage and respond to customer inquiries, utilizing SalesForce and Outlook
  • Track customer interaction and milestones, using systems such as SalesForce and Gainsight
  • Identify add-on and upsell opportunities within a set of existing accounts to hand off to the Customer Account Manager
  • Articulate and present the value delivered by the products and services to various levels within an organization to ensure a renewal
  • Leverage the broader internal team to address client satisfaction issues
  • Present a professional image via communication skills, both proactively and reactively
Required Experience:
  • Strong communication, interpersonal, organizational and presentation skills.
  • Experience working with senior executive level personnel
  • Experience negotiating or facilitating resolution to customer problems
  • Efficient work habits
  • Sales, customer management, consulting, or related experience a plus

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.