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Credit and Customer Support Specialist

  • Location: Sandy Springs, Georgia, 30350
  • Salary: 20.0
  • Job Type:Contract

Posted 13 days ago

Terrific Contract Opportunity!

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Position: Credit and Customer Support Specialist

Location: Sandy Springs Georgia 30350

Term: 2 Months

Day-to-Day Responsibilities:

  • Process new credit applications.
  • Utilize 3rd party credit reports, trade references, and other available sources.
  • Analyze customer financial condition and authorize customer credit lines for both new and existing customers in a fashion that maximizes revenue while minimizing bad debt risk.
  • Communicate credit department and company payment policies.
  • Work with collections team to update credit status for accounts as necessary.
  • New account setup and master data management.
  • Setup and maintenance of advertiser and agency accounts using a consistent data management methodology.
  • Account maintenance for existing advertiser and agency accounts.
  • Ability to utilize multiple billing systems for various media platforms.
  • Ensure master data management and billing system customer data remain in sync.
  • Update W-9 forms for each market annually and provide to customers as needed.
  • Order Management Processing.
  • Receive and process customer credit card payments.
  • Review and notify proper parties regarding expiring credit cards and declined credit cards.
  • Analyze, approve, and/or reject all cash-in-advance broadcast and digital orders.
  • Communicate with both internal and external customers regarding pending orders
  • Support.
  • Frontline inbound phone responsibility along with the management of FRC-ARM group email inboxes.
  • Provide collection support, including letter campaign management, write off processing, and coordination with 3rd party collection services.
  • Participate in process improvement projects, and support other management directives as prescribed.

Is this a good fit? (Requirements):

  • Preferred credit granting experience.
  • Demonstrated effective customer service skills.
  • Ability to analyze credit requests coming from a multitude of sources and ensure the proper entity’s credit is being checked (non-direct advertisers, buying agents, agencies and direct advertisers).
  • Ability to collaborate with external and internal customers in processing the credit application and enforcing compliance with business processes.
  • Ability to function independently as well as with a team.
  • Attention to detail.
  • Problem analysis and resolution.
  • Excellent interpersonal and business oral and written communication skills.
  • Ability to learn various computer systems and processes, and proficiency in Microsoft Word and Excel.
  • Some college preferred.

If this sounds like the perfect fit, apply today!