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Covid Helpdesk Coordinator

  • Location: Spring House, 19477
  • Salary: 31.03
  • Job Type:Contract

Posted about 1 month ago

Dynamic contract opportunity with a progressive commercial real estate services company.
 
Position: Covid  Helpdesk Coordinator
Location: Spring House, Pennsylvania 19477
Hourly Rate: $31.03/hr.
Term: 2 Months Contract

Day-to-Day Responsibilities:
  • Greets employees who have cleared security and who wish to take advantage of the “mask free” working option. The Covid Helpdesk responsibilities include:
    • Confirm site occupant’s proof of vaccination
    • Confirm proof of negative Covid-19 test
    • Provide proof of confirmation to site occupant (Wrist Band)
    • Maintain daily tally of employees supported
    • Track distribution of Covid test kits
    • Uphold Polished Appearance
    • Maintain & Offer Hospitality Toolkit
    • Assist with Wayfinding & Navigating
    • Connect People with Amenities & Services
  • Maintains awareness of the workspace.
  • Submits janitorial and maintenance work orders as needed and/or communicate with appropriate partners to address issues.
  • Responds to customers of behalf of other team members (e.g. Facilities or Janitorial Team).
  • Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request.
  • May also be asked to assists with meeting set up, furniture reset, and delivering temporary equipment and supplies.
  • May assist with temporary signage.
  • Follows security and emergency procedures as defined for the property.
  • Responds to emergency situations in a calm, efficient manner.
  • Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
  • May be asked to provides support for Experience Services team as directed, including, meeting coordination, equipment care, and supply management.
  • Performs other duties as assigned.

Is it a good fit? (Requirements):
  • HS Diploma or GED required.
  • A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to an internal department and/or large groups of employees.
  • Comfortable meeting and engaging with new people.
  • Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.
  • Utilize a high level of attention to detail as well as strong interpersonal skills.
  • Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
  • Requires basic knowledge of financial terms and principles.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
  • Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
  • Ability to work flexible work schedules based on office needs.
  • Strong problem-solving skills.
  • Highly adaptable and flexible.
  • Ability to work independently with little supervision.
  • Ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
  • Ability to work requiring significant walking or through other means of mobility.
  • Ability to work in a standing position for long periods of time.
  • Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.
 
An additional requirement for this role is the ability to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer including disability and veteran and provides reasonable accommodations for all qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual you may request a reasonable accommodation under the American Disability Act (ADA). If you are a person with a disability needing assistance applying, or at any point in the hiring process, please email us at MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.