Title: Sr. UX Content Strategists

Location: San Francisco or San Leandro, CA or Charlotte, NC
Type: Contract-to-Hire

Job Description:

Our large enterprise financial client is seeking multiple Writer/Content Strategist to join their best-of-class User Experience team of seasoned content strategists. You’re a self-directed content designer who’s also able to give direction as a lead of a cross-functional design team. You’re able to make sense of complex digital products and programs and contribute to business and product strategy. You’re able to frame the customer problem, identify inventive solutions, and clearly articulate the rationale behind your recommendations.

You know the difference between content strategy and UX writing, and you do both well. You love words, but you understand that content is much more than just copy. You’re skilled at defining information architecture and contributing to experience strategy. You consider the full customer journey.

You have a masterful understanding of content design best practices and tie them into your rationale when presenting your content. You’re able to use your facilitation skills to foster partnership and gain alignment across collaborative design partners, stakeholders, and leadership.

You also:

Have an understanding of the user-centered design process, including personas, task analysis, task flows, journey mapping, content audits, content strategies, and user testing
Understand what’s technically possible, and how business rules work with customer experience
Are organized and able to work on several projects at once.

What you’ll be responsible for

Collaborating with Experience Design product designers, content designers, design program managers, and researchers on multi-device experiences for online and mobile banking, financial education, product information, tools, and applications
Framing customer problems, understanding business goals, and generating creative solutions
Writing and editing copy – you make every word count
Creating content strategies that align with experience architectures, meet customer needs, and support business goals
Clearly articulating the rationale behind your recommendations, reflecting brand standards, content design best practices, and competitive research

Partnering with product managers, project managers, developers, business analysts, legal/compliance, and stakeholders across the organization
Ensuring your content is accessible
Performing light interaction design as needed

We’d like to see your work, writing samples as well as interim deliverables including, but not limited to design briefs, content inventories, and strategy recommendations. * No Marketing samples.

Required qualifications

6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired qualifications

Experience with mobile content design
Experience developing and implementing content strategies for large sites or large sections of sites
Deep familiarity with user-centered design principles
Experience developing and owning digital editorial standards and guidelines
Superb communication skills, both verbal and written
Experience leading cross-functional teams
Demonstrated ability to persuade partners and diplomatically resolve conflict
Excellent organization and attention to detail
Expert knowledge of Microsoft Word; comfort with PowerPoint and design collaboration tools (Freehand, InVision, Figma)
Familiarity with content management systems
Experience with information architecture; interaction design experience is a plus.