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Concierge

  • Location: Rome, New York, 13441
  • Job Type:Contract

Posted about 1 month ago

Terrific Contract Opportunity!

Position: Concierge
Location: Rome, New York, 13441
Term: 2-3 months

Day-to-Day Responsibilities:

  • Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest & administrative support (preparation of meeting materials), shipping, coordinate car detailing & on-site car refueling, laundry & dry cleaning services, gift & package orders and other services as needed.
  • Displays a warm friendly, professional greeting to all those entering the property.
  • Answers telephone in friendly, professional manner.
  • Maintains accurate records of service requests and status.
  • Maintains records and logs of service requests and tracks their status.
  • Responds promptly with accurate and thorough information according to the specific request.
  • Arranges and confirms recreational, dining, and/or business activities.
  • Maintains a file of services including transportation sources, accommodations, and referral contacts.
  • Serves as point-of-contact for the facilities team as representative of the Workplace Concierge team.
  • Follows security and emergency procedures as defined for the property.
  • Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures. Performs other duties as assigned.

Is this a good fit? (Requirements):

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • HS Diploma or GED required.
  • Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required.
  • A minimum of 0-1 year Front Desk, Concierge, customer service or other hospitality experience is preferred.
  • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
  • Comfortable meeting and engaging with new people.
  • Warm and engaging demeanor.
  • Ability to assess circumstances, empathize and offer help.
  • Ability to calculate simple figures such as percentages.
  • Ability to understand and carry out general instructions in standard situations.
  • Ability to solve problems in standard situations.
  • Requires basic analytical skills.
  • Intermediate skills with Microsoft Office Suite, handheld mobile technologies and applications.
  • Good organizational skills.
  • Ability to work flexible work schedules based on office needs.
  • Physical ability to assist.
  • Able to lift 30 lbs.
  • Strong problem-solving skills.
  • Highly adaptable and flexible.
  • Strong knowledge of the surrounding area and all recreational, hospitality and business-related information.
  • Ability to work independently with little supervision.
If this looks like a perfect fit, apply today!