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Community and Content Moderation Lead Analyst

  • Location: San Francisco, 94111
  • Job Type:Contract

Posted 27 days ago

Title: Community and Content Moderation Lead Analyst

Location:  Remote

Type: Contract
 

Job Description:

Lead Analyst aid in the launch a content moderation team to support three new community platforms. Leads will be responsible for helping define content moderation policy and workflows and handling escalations from Tier 1 analysts.

Requirements:

  • 3+ years of experience working in Content and Community Moderation.
  • 1+ years of experience in Trust and Safety policy Experience defining/building/improving customer service workflows
  • Experience working with BPO partners Knowledge of SFDC, JIRA, Google suite a plus Familiarity with NFTs a plus
  • On occasion, analyst might review graphic content including but not limited to: grotesque violence and CSAM images.

Candidates will be responsible for following the client's COVID-19 protocols. Please refer to your MATRIX representative for specifics.

About Us

At MATRIX, we expertly match talented professionals with job opportunities to elevate careers. Since 1983, we have placed thousands of professionals at innovative clients across every industry ranging from small startups to Fortune 50 companies. It’s why we’re consistently in the top 25 of all U.S. IT staffing firms and why our consultants rate us well above the industry average, earning us ClearlyRated's Best of Staffing awards year after year. People come to us for a job, and stay with us because of our top-notch consultant care.

MATRIX is and Equal Employment Opportunity employer and provides reasonable accommodations for qualified individuals.  Supporting medical or religious documentation will be required where applicable. If you are a qualified individual with a disability, you may request a reasonable accommodation under the American Disability Act (ADA) by emailing MATRIX_HR@MatrixRes.com. To ensure a quick response to your request, please use the words “Accommodation request” as the subject line of your email.