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Client Services Team Lead

Posted 20 days ago

Terrific Contract Opportunity!

Position: Client Services Team Lead
Location: Charleston, South Carolina,
Hourly Rate: $ 24/hr.
Term: 5 months

Day-to-Day Responsibilities: 

  • Maximizes sales team's productivity, improves efficiencies and manages costs through review, analysis and implementation of streamlined, effective administrative, marketing and operational processes.
  • Oversees the recording, tracking and monitoring of office transactions to include listings and sales/leases.
  • Monitoring may include expenses, client reimbursements, vouchers, commissions and pipelines.
  • Interfaces directly with the clients, including taking them on property tours, resolving routine issues and responding to pricing and/or non-routine inquiries.
  • Consults with the Sales Professionals and provides recommendations on marketing practices and strategies to maximize value for the team's clients, recommending the best way to market the property.
  • Coordinates the production of direct marketing campaigns for sale or lease of properties to include customized property information materials, comparable market analyses, market and industry research, and targeted mailing lists.
  • Ensures team members compile required data from designated resources, and coordinates the design and production of the marketing materials.
  • Provides feedback and recommendations for the recruitment, selection, promotion and advancement, corrective action and termination of employees.
  • Provides input for staff member's performance review.
  • Mentors and coaches junior sales team members to further develop core competencies required to continuously improve client services, operational efficiencies, teamwork and the professional image of the Client.
  • Gathers data on local, regional, and national commercial real estate markets by researching a variety of sources including, but not limited to industry, regulatory and economic information, financial periodicals and newspapers, mortgage and lease documents, demographic date, property information and company records.
  • Other duties may be assigned.

Is this a good fit? (Requirements):
  • Bachelor's Degree (BA/BS) from a 4-year college or university.
  • 5+ years experience providing administrative support to multiple or team of professionals 3 years experience in the Real Estate industry.
  • Ability to prioritize and coordinate delivery of multiple projects required Leadership, problem solving and analytical skills required.
  • Advanced Microsoft Office Suite and Adobe Creative Suite Demonstrated organization, communication (written, oral, telephone), customer service and public relations skills required.
  • Advanced skills with Microsoft Office Suite, internet research and web publishing skills.
  • Focus on problem solving, mathematical analysis and project management.
  • Knowledge of accounting and business law helpful.
  • Should have advanced knowledge in Microsoft Office suite and Adobe Creative Suite (InDesign) Plans, coordinates, schedules and oversees the workload, deadlines and day-to-day activities of the Sales team support members to ensure effective delivery of services.