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Client Services Specialist

  • Location: Fort Wayne, Indiana, 46805
  • Job Type:Contract

Posted 18 days ago

Terrific Contract Opportunity!
Position: Client Services Specialist
Location: Ft Wayne, IN 46805
Term: 12 Months Contract
Schedule: 11:30 am-8:00 pm EST, training is 8:30 to 5 PM for at least 4 weeks
Day-to-Day Responsibilities:
  • Plans and organizes work assignments, set priorities and completes work with a minimum of supervision.
  • Adheres to the service policy and principles of the company, as well as the program guidelines set by the department.
  • Participates in cross-training to perform all roles within the department.
  • Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners.
  • Other duties as assigned. Physical Demands: May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day.
  • May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required.
  • May need to lift up to twenty-five (25) pounds on occasion.
  • Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.
  • Work with a team of specialists dedicated to one of our manufacturer partners to provide reimbursement support services.
  • Have direct interaction with the manufacturer client to provide case statuses and updates.
Is this a good fit? (Requirements):
  • Associates degree in related field or equivalent experience is required.
  • Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing.
  • Ability to work in a fast paced environment, handling both inbound and outbound calls.
  • Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines.
  • Good communication skills are essential, both internal and external.
  • Knowledge of Medicare benefits, enrollments and LIS assistance.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Knowledge of Business Blocks and CPR+.
  • Minimum of One (1) year work experience in applicant patient areas.
  • Solid work history and leadership ability.
  • Must be local to worksite - could be working remote therefore needs private space to work at home and reliable Internet.
If this sounds like the perfect fit, Apply Today!